Utilities Administration (Waste, Water & Sewer)

Our mission is to courteously provide our residents and businesses with accurate water, sewer, garbage and storm water billing information through a knowledgeable and efficient staff.

Hours of Operation:


Monday – Friday 7:00am – 6:00pm

Thanksgiving Holiday Hours 
Nov 23-24th 8am - 5pm
Nov 25th Office Closes at 2pm
Nov 26-27th  CLOSED

Christmas Holiday Hours
Dec 21-22nd 8am-5pm
Dec 23rd Office Closes at 12pm
Dec 24-25th CLOSED

New Years Holiday Hours 
Dec 28-30th 8am-5pm 
Dec 31st Office Closes at 2pm 
Jan 1st CLOSED 


Need to start water service? Fill out the application online.

To terminate water service, please submit the application online.
Signup for Water Account Alerts through your online payment portal account. 
Click on the Online Bill Pay link on the Homepage to login or signup to access your account.
Click on your ACCOUNT NUMBER, then click CONSUMPTION HISTORY, and finally click on the MANAGE ALERTS button. You can then set up your account to receive a text message and/or email alert for the following:

  • Leak Alerts
  • Billing Threshold Alerts
  • Consumption Threshold Alerts
  1. Physical Address
    2150 Universal City Blvd
    Universal City, TX 78148

    Phone: 210-659-0333 Opt 2
    Fax: 210-659-7062

  2. Veronica Hernandez

    Utilities Administrator
    Phone: 210-619-0711

  3. Lilly Llamas

    Utility Clerk
    Phone: 210-619-0710

waste management

Residents that have questions regarding trash collection and brush removal should contact Waste Management.

Phone: 800-800-5804

Mon-Fri 8am -5pm

Chat: wm.com

Email: cssatex@wm.com