Services

Your utility bill consists of the following services:


Water


Water is a metered service. Meters are read monthly as close to 30 days as possible. The previous read and present read appear on the bill. Your consumption is in thousands of gallons and is computed on a conservation rate schedule. All meters have a base charge which varies by meter size. The base charge is added to the computed usage to calculate your total monthly water charge.

Sewer


Sewer is a non-metered service. Residential sewer rates are based on water consumption December through March. Averages are calculated during this period when outside usage should be at a minimal. The average is multiplied by a sewer rate and the sewer base charge is added to compute your new total monthly sewer charge. Your new sewer charges will reflect each year on your April or May utility bill for the entire year. Commercial sewer is not averaged; it is computed monthly based on water usage.

Garbage


Garbage service is provided by Waste Management. Residential garbage services are billed monthly, plus sales tax, by the City of Universal City . Residential garbage and brush services include two pick ups per week. Monday and Thursday for routes 1,2,3,5,9,10,11,12,13,14,17,18,19,20,21,23,25,26 or Wednesday and Saturday for routes 4,6,7,8,24. Recycling is serviced once every other week. 

Commercial services are billed directly by Waste Management and include hand collection on Monday and Thursday.  Designated dumpster sizes and pick up days are also available through Waste Management.

Storm Water


A storm water utility was created December 2004 to comply with the Federal Clean Water Act of 1972 and its 1987 amendments requiring each state to implement a National Pollutant Discharge Elimination System (NPDES) program which regulates the pollutants being discharged into storm drain systems and eventually to the oceans, bays and rivers. In Texas, each City must have a Texas Pollutant Discharge Elimination System (TPDES) permit approved by the Texas Commission on Environmental Quality (TCEQ). To remain in compliance with our permit, it was necessary to develop a Storm Water Management Plan (SWMP) that identifies the activities the City will perform to comply with the Federal and State unfunded mandates. The storm water services provided by the City include programs to; educate and involve the public regarding water quality issues and requirements, develop storm sewer mapping of the entire drainage system outfalls and receiving waters, conduct a comprehensive enforcement program for commercial, industrial and residential areas, conduct an illicit discharge detection and elimination component to identify, find and eliminate pollutants in the storm drain system, develop, implement and enforce control of pollutant runoff from new development and construction sites, develop requirements for industrial, commercial, residential and municipal categories to control pollutant discharges, implement a comprehensive storm drain cleaning program and coordinate with emergency response personnel on storm drain violations. For review of the Storm Water Ordinance on City Web Site, home page, click City Services, Engineering Services, Storm Water Management Program. The storm water fees are billed on your monthly utility bill based on your lot square footage.

Edward Aquifer Authority (EAA)

Some years ago, a lawsuit was filed under the federal Endangered Species Act that ultimately resulted in regulated pumping of the San Antonio portion of the Edwards Aquifer.  To comply with federal and state law that allows continued, but regulated, use of this groundwater resource, the Edwards Aquifer Authority and other users are required to develop and obtain federal approval of a habitat conservation plan to help maintain spring flow at Comal and San Marcos springs during extreme dry conditions.  The habitat conservation plan has been developed through the Edwards Aquifer Recovery Implementation Plan established by Senate Bill 3 of the 80th Texas Legislature.  Besides protecting endangered species habitat present at the springs, this conservation plan will also provide a greater certainty of available Edwards’s water supply during extreme drought conditions. 

To fund this program the EAA has notified permit holders of a proposed increase in its management fees charged municipal and industrial pumpers of the Aquifer.  The City has adopted a new “pass-through” fee that will cover the EAA permit costs.  The fee is a fixed monthly charge that is scaled by the customer’s water meter size that will start with October 2011 bills.

For a complete rate schedule for water, sewer, garbage, storm water or EAA, please call Utilities Administration at (210) 659-0333 ext. 710 or email.